Privacy Policy

1. Introduction

ModaMint Vault ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website modamintvault.com (the "Site") or use our services related to fashion and shopping gift cards.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase gift cards
• Sign up for our newsletter
• Contact us through our contact forms
• Participate in promotions or surveys
• Register a gift card

This information may include:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (processed securely through our payment processors)
• Gift card information (numbers, PINs, balances)
• Communication preferences

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website
• Click patterns and interactions with the Site

We collect this information using cookies, web beacons, and similar technologies. For more information about our use of these technologies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• Processing gift card purchases and redemptions
• Managing your account
• Providing customer support
• Improving our website and services
• Developing new products and features

3.2 Communications

• Sending transactional emails (purchase confirmations, balance updates)
• Providing gift card delivery and activation notifications
• Responding to your inquiries
• Sending marketing communications (if you've opted in)
• Notifying you about changes to our services

3.3 Security and Fraud Prevention

• Protecting against unauthorized access
• Detecting and preventing fraudulent transactions
• Enforcing our terms and conditions
• Complying with legal obligations

3.4 Analytics and Research

• Understanding user behavior and preferences
• Measuring the effectiveness of our marketing campaigns
• Analyzing site performance and usage patterns
• Conducting market research and surveys

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations we have to retain data
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Specifically:

• Account information: Retained for the duration of your active account plus 2 years
• Transaction records: Retained for 7 years for tax and accounting purposes
• Gift card data: Retained for the life of the card plus 2 years after expiration or full redemption
• Communication records: Retained for 3 years after your last interaction with us

5. Sharing Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Gift card fulfillment partners
• Email service providers
• Customer service platforms
• Analytics providers
• Fraud detection services

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

5.2 Retail Partners

For gift cards specific to retail partners, we may share necessary information with those retailers to facilitate gift card activation, balance inquiries, and redemption. This sharing is limited to what is necessary for the functioning of the gift card.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your information.

5.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5.6 Data Processors

Our data processors include:

• AWS (Amazon Web Services) - Cloud hosting
• Stripe - Payment processing
• Mailchimp - Email communications
• Zendesk - Customer support
• Google Analytics - Website analytics

All processors are bound by data processing agreements that ensure compliance with applicable privacy laws.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. You may also request that we transfer this information to another party.

6.2 Correction

You have the right to request that we correct any information you believe is inaccurate or incomplete.

6.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions.

6.4 Restriction of Processing

You have the right to request that we restrict the processing of your information under certain circumstances.

6.5 Objection

You have the right to object to our processing of your personal information.

6.6 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly with your request
• Adjusting your communication preferences in your account settings

6.7 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

6.8 Procedure for Data Deletion Requests

To request deletion of your data:

1. Contact our Privacy Team at privacy@modamintvault.com with the subject line "Data Deletion Request"
2. Provide your full name, email address, and any account information to help us identify you
3. Specify what data you would like deleted
4. We will verify your identity through account credentials or other verification methods
5. We will process your request within 30 days and notify you when completed
6. We will maintain a record of your deletion request as required by law

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure Socket Layer (SSL) technology
• Access controls and authentication procedures
• Regular security assessments and penetration testing
• Employee training on data security practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

9. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide a more prominent notice, which may include an email notification. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

12. US State-Specific Privacy Notices

12.1 California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information, including:

• The right to know what personal information we collect about you
• The right to delete certain personal information we have collected
• The right to opt-out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights
• The right to limit the use of sensitive personal information

To exercise these rights, please contact us using the information in the "Contact Us" section.

California's "Shine the Light" law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year.

12.2 Virginia Residents

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the right to:

• Confirm whether we are processing your personal data
• Access your personal data
• Correct inaccuracies in your personal data
• Delete your personal data
• Obtain a copy of your personal data in a portable format
• Opt out of processing for targeted advertising, sale of personal data, or profiling

To exercise these rights, please contact us using the information in the "Contact Us" section.